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An undercover author said working in an Amazon fulfillment center is like "a prison," where workers were urinating in bottles because they did not have enough time to go to the bathroom.
James Bloodworth, as part of his book "Hired: Six Months Undercover in Low-Wage Britain," spent almost a month in 2016 working as a "picker" at a fulfillment center in Rugeley, England, where he retrieved items for delivery.
In addition to his undercover work at Amazon, Bloodworth also took jobs in social care, at a call center, at a building site and even as an Uber driver to research how people cope at their workplace.
According to Bloodworth, Amazon fulfillment workers had to meet high productivity targets that were feasible only if they ran around the warehouse. Running around the warehouse is something Amazon does not allow for safety reasons.
"The job itself is really bad," Bloodworth told Business Insider. "I've worked in warehouses before, but this was nothing like I had experienced. You don't have proper breaks — by the time you get to the canteen, you only have 15 or 20 minutes for lunch, in a 10½-hour working day. You don't have time to eat properly to get a drink.
"You have to go through security when you leave the warehouse, and that adds five minutes. It's like an airport — belt off, watch off. The atmosphere is what I imagine a prison feels like. You felt like you were walking on eggshells."
Bloodworth's claim that workers were so busy that they had to urinate in bottles sparked widespread outrage on social media on Monday.
Bloodworth told The Sun, a news company in the UK, that "workers often didn't take a break to go to the toilet because they were too sparse to get to quickly and they feared punishment for missing productivity targets. So they peed in bottles instead."
"If you're on the top floor, you know it will take five minutes to go the toilet, and all the time you're being admonished for taking too much idle time," Bloodworth said.
Bloodworth explained how he came across a bottle of urine while searching for items on an upper floor of the warehouse.
"One day I'm walking down the aisle, and I go to pick up an item, and there's a bottle of straw-colored water on the shelf. And at first I thought, 'Oh, what's that?'" he said. "And then it was very obvious what it was. And there was a pool of water next to it. It struck me — it was so obvious why someone would do that."
According to Business Insider, Amazon said that it doesn't time warehouse workers' toilet breaks and that it ensures they can reach the bathrooms easily.
Amazon responded in a statement to Business Insider, saying that “We don't recognize these allegations as an accurate portrayal of activities in our buildings.”
The book can be found on Amazon’s website.